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Unable to access Learning Library Recipes  

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Judith2317
(@judith2317)
Member
Joined: 7 months ago
Posts: 1
09/10/2019 6:51 pm  

I am logged in but am unable to access any of the recipes...I can get into the grouping but when I select...say the one about goats milk lotion...it just takes me back to the Kelpie/Mermaid/Siren sign up page...I did purchase Siren for full access but I can't even look at one thing...I know it has to be operator error...just can't figure what I am doing wrong! HELP


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
09/10/2019 7:31 pm  

Hi Judith! Thanks for reaching out. You account needed to be upgraded manually. Usually the paypal button does this automatically, but sometimes I have to do it by hand. Try logging in again becasue I have set you to the SIren level, and you should have access to everything. (If you still don't see the recipes just clear your cookies.) Please let me know if I can do anything else for you.


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geodude1
(@geodude1)
Member
Joined: 3 months ago
Posts: 1
12/11/2019 7:26 pm  

Hello, I'm having the same problem. I just joined, Siren level,  but am limited to only a few topics I can actually get into. I just keep getting the page with the membership levels.

thanks


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
12/11/2019 10:08 pm  

@geodude1

Hi There!!! Thanks for letting me know. Since I have your user name right here I can fix this manually on my side. You are all set and should have access to everything now. Please try to log in again, and if theres any trouble let me know. Thanks for joining us!


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HeidiKozai
(@heidikozai)
Member
Joined: 3 months ago
Posts: 1
07/12/2019 4:13 pm  

Hi! I am having trouble accessing the courses...when I try it takes me right back to the sign up page.


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
07/12/2019 4:23 pm  

Hi Heidi, Ill be happy to help you. This is usually due to the need to clear your cookies on your browser, but ill be happy to check any links. If you tell me which page you are getting a loop I will double check it.


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optasiasoaps
(@optasiasoaps)
Member
Joined: 4 weeks ago
Posts: 2
29/01/2020 8:22 pm  

Hello!

I just signed up and paid and I'm having problems accessing the learning recipes library. It takes me back to the beginning to sign up again.


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Simone Lee
(@simone-lee)
Member
Joined: 4 weeks ago
Posts: 5
05/02/2020 8:57 pm  

Hello, I am unable to access the recipe directory. I have the full years membership. Please assist. 


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
05/02/2020 9:15 pm  

Hi Simone, I'll be happy to help. This can happen a few ways. It may be that the email you have registered here is not the same email used through paypal. Can you tell me the paypal email that you used and I will conect it to your account here. ~Jennifer


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optasiasoaps
(@optasiasoaps)
Member
Joined: 4 weeks ago
Posts: 2
06/02/2020 1:20 am  

@admin-account

 


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
06/02/2020 2:01 am  

@optasiasoaps

HI! Have you tried to log in? I posted the update on your account a few days ago, but I dont see it on this thread. Perhaps I tagged it in another thread by accident. You should see everything if you log in now.


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Simone Lee
(@simone-lee)
Member
Joined: 4 weeks ago
Posts: 5
08/02/2020 10:07 pm  

@admin-account

Thanks for your reply. How do I message this info directly to you? 


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Simone Lee
(@simone-lee)
Member
Joined: 4 weeks ago
Posts: 5
14/02/2020 9:18 pm  

Hello, I'm still awaiting a response regarding my access.

 

 


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Jennifer
(@admin-account)
Member Admin
Joined: 9 years ago
Posts: 52
17/02/2020 12:24 am  

@simone-lee Hi Simone, as I posted above, I just need to know your email that you used to register your account and I can help you. As soon as I know I can set your account to the correct setting. Jennifer


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Simone Lee
(@simone-lee)
Member
Joined: 4 weeks ago
Posts: 5
17/02/2020 6:28 am  

Hi, as I do not want to post my details in the forum is there another way to send my details directly to you? 

This post was modified 4 days ago by Simone Lee

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